Privacy Policy

Introduction

Escape Experience ("we," "us," or "our") operates escape room entertainment venues in Chattanooga and Nashville, Tennessee. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, and payment information when you make a booking.
• Booking Information: Date, time, number of participants, and room preferences.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Communications: When you contact us via email or phone, we may retain that correspondence.

How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Send booking confirmations and reminders
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our business, such as payment processors (Xola) and email service providers. These parties are obligated to keep your information confidential and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: